Placing an order is easy! Simply browse our collection, add items to your cart, and proceed to checkout. You’ll be asked to provide your shipping details and payment information to complete the order. Once your order is confirmed, you'll receive an email with your order details.

After your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order directly on the shipping carrier’s website.

Currently, we only ship within the U.S. We are working to expand to other regions in the future, so stay tuned for updates!

We’re sorry if something went wrong! If you’ve received a damaged or incorrect item, please contact us immediately at returns@santinoluciano.com. We’ll make sure to resolve the issue quickly by offering a return, exchange, or refund as needed.

Once an order is placed, we begin processing it immediately to ensure a fast turnaround. Unfortunately, we cannot make changes or cancellations once your order is confirmed. However, if you need assistance, please reach out to us, and we’ll do our best to help.

We want you to be happy with your purchase! You can return or exchange items within 15 days of purchase. Please see our Return & Exchange Policy for more details. Items must be in their original, unworn condition. For return inquiries, please contact us at returns@santinoluciano.com.

For any questions, concerns, or assistance, reach out to us at info@santinoluciano.com. Our customer service team is happy to help!

We recommend checking our Size Guide to find the best fit for you. If you're still unsure, feel free to reach out, and we can assist with sizing recommendations.

Yes! We offer free shipping on all orders over $100 within the U.S. For orders under $100, shipping costs will be calculated at checkout based on your location and the shipping method chosen.

To keep your shoes looking their best, simply use a damp cloth to wipe them clean regularly. Avoid harsh chemicals or cleaning products. For tougher stains, use a gentle cleaner designed for synthetic materials. Always let your shoes dry naturally—keep them away from direct heat sources like radiators or sunlight to preserve their shape.

We’re committed to creating high-quality products that are durable and long-lasting. While we’re working toward more sustainable practices, we focus on producing footwear that stands the test of time, reducing the need for frequent replacements.